Bradford Teaching Hospitals NHS Foundation Trust (BTHFT)

Contact Information

Our address

Bradford NHS Payroll Services
Level 4, New Mill
Victoria Road
West Yorkshire
BD18 3LD

Payroll Service Desk:

Tel: 01274 251000
Fax: 01274 215410

For service desk opening hours please visit contact us

When you contact the service desk by telephone you will hear a short presentation message before your call is answered, please do not hang up. If you call out of hours please note we do not have a voicemail facility, you will need to either call when we are open or email your enquiry to:

It is important to always have either your payroll/assignment number; or national insurance number to hand when you contact us by either phone or email; this is the way we identify you and enables us to deal with your query.

Further Contact Information

Pensions, Travel and Expenses general enquiries:
Tel: 01274 251000

HR General Queries :
Tel: 01274 275224 / 275025

Childcare Vouchers:
Tel: 01274 228321

Key Dates Information

To guarantee it is actioned in the month received; all pay related information must reach us on or around the 4th of each month, please see below for specific dates and deadlines. Please remember to include your payroll/assignment number on all forms of correspondence.

Additional, Enhanced and Overtime hours

Each month the hours worked are entered into the Trust E-Roster system, they are approved and finalised (“lockdown”) by the department manager. The information is submitted to payroll electronically by the e-rostering team. Should you have any queries with regards to hours paid you need to contact your manager in the first instance, or the e rostering team on 01274 272836.
Please note payroll do not have access to your rotas or hours worked.

Key Dates Downloads

Monthly Key dates 2023-2024 (34.50 KB)
Weekly Key dates 2023-2024 (37.00 KB)
Monthly Key dates 2024-2025 (35.00 KB)
Weekly Key dates 2024-2025 (37.50 KB)


Expenses are currently claimed on paper claim forms, please see Useful forms – or contact your line manager if the form you require is not held here. Please remember claims must reach payroll completed and authorised by the dates shown on the key dates document above. Claims received after this date will processed the following month.
Rates are paid in line with Agenda for Change Service Handbook PDF, sections 17 and 18, and local policy – please see below:

Display Screen Equipment Policy (232.67 KB)
BTHFT Travel and Subsistence Policy (990.32 KB)

Online Payslips

You can view your payslip in a number of ways:

  • Using your smartcard  or username/password on a computer at work through the ESR icon on your desktop
  • Through remote internet access to ESR Self Service (without smartcard)
  • Using the MyESR App on Android, IOS or Windows Phone

There are two ways to access ESR, you can use your smart card or simply a Username and Password. Further information is available on the HR Intranet Page, under the ESR Self Service section. If you have any difficulties logging in please contact:

Copies of your payslips may sometimes be needed when providing proof of earnings, for example: Mortgage applications, Student Loan, Tax Credits etc… you can visit any Trust site to print these, or use your home printer (if printing from a laptop/PC). As the Government and HMRC endorse the use of electronic payslips you should not encounter any problem submitting copies instead of originals. Gov.Uk payslip advice.

In the unlikely event you are unable to access any electronic device such as a computer, smartphone or tablet either at work or at home we do have the facility to switch a paper copy back on.  We would encourage you to consider this carefully before making a request as the paperless initiative will contribute to postage savings for the Trust.   If you do opt to revert to paper your payslip will be delivered to your work address, not home. To do this please contact us by email at:

It is likely we will contact you first to discuss all possible options before acting on your request.

Please note; if you go on Maternity Leave your payslips will automatically revert to paper and be sent to you at home.  If  you leave the Trust your final payslip will automatically revert to paper and be sent to you at home, we advise it would be sensible to print off any historical copies you may require at this time as you will no longer have access when you have left.

Wagestream - Instant Pay

New option for bank colleagues to access pay quicker

Wagestream is an option for colleagues who work bank shifts to access their pay more quickly.

The new system means that once you have worked a bank shift and it is finalised for payment, you can access 50% of your net pay, providing greater flexibility to access pay early.

Note: there will be a £1.95 transaction fee, payable to Wagestream, but you can draw down on as many bank shifts as you have worked in one transaction.

View the instructions on how to get started with this instant pay option here.

  • How does Wagestream work?
    At the touch of a button, the Wagestream app allows you to access a portion of your earned income from bank shifts – every hour of every day.
  • How much can I request?
    The Maximum you can draw down is 50% of the net value of the shift. Shifts must be authorised for funds to be available.
  • What is the cost to use Wagestream?
    The cost to draw down is £1.95 per transaction, you can draw down on multiple shifts per transaction.
  • Will I be charged a fee if I don’t stream?
    No, if you decide not to draw down funds; you won’t pay.
  • How will my pay be affected?
    On payday, you will receive your net pay as normal, minus any amounts you have drawn down through Wagestream and the £1.95 fee, this is ONLY applicable to your BANK pay. This will NOT affect your substantive pay.
  • Will my payslip show the amount I’ve drawn down? No, your payslip will only show your net pay BEFORE this amount has been deducted, you will need to view your Wagestream app.
  • What will happen when Wagestream update my bank details? You will receive an automated ESR notification as usual
  • I have a query about the app or my Wagestream account, who do I contact?
    How to Contact Wagestream Support – Wagestream Help Centre

Note: there will be a £1.95 transaction fee, payable to Wagestream, but you can draw down on as many bank shifts as you have worked in one transaction.


Over & Underpayments Introduction

Every effort will be made by BPS in conjunction with your manager and the organisation to ensure your pay is correct. There may, on an exceptional occasion be the need to make an adjustment for either an over or underpayment. Please remember you have a responsibility to check your payslip each and every month and contact us if you are uncertain about anything or think there is an anomaly. BPS can only act on information we have received from either your manager or the organisation where appropriate, without this we will be unable to make any adjustment.


When you contact us to report an overpayment, we will need to investigate this and may need you to provide further information or contact your manager. Please be aware the NHS has a duty to recover all overpaid amounts as these are public funds. We will make arrangements with you to recover the overpayment in line with the policy – Please see below.


If you contact us to report an underpayment, we will need to investigate this and may need you to provide further information or contact your manager. The repayment will usually be made on the next available pay date, exceptions to this are described in the policy – Please see below.

Policy & Procedure for thr Recovery of Overpayments and Payment of Underpayments. (106.43 KB)

Frequently Asked Questions

You can do this in a number of ways:

There is a tear off slip attached to your payslip, this should be completed and sent to us. Alternatively you can send them in writing or by completing a change of bank details form. Please note details cannot be accepted via email. Please also note: ALL changes must be signed

Available Downloads
(26.00 KB)

You must still tell us your new account details. Using CASS does not provide the organisation with authority to change your details in our system. Whilst initially your salary is automatically redirected from your old account to your new one by your new bank; this stops after 13 redirections and any further monies sent to your old account will not be paid into your new one.

Payroll are unable to amend this field, please contact your HR Department on:

Tel: 01274 275224 / 275025

To keep your tax records up to date HMRC will need to know too, you can do this online, please click here


Payroll are unable to amend this field, please contact your HR Department on:

Tel: 01274 275224 / 275025

Please note payslips will be sent to your normal place of work unless you do not have one or are on long term absence.

Copies of your payslip can be viewed online using Employee self service. If you do not have access to this copies can be requested at a cost of £1.00 per payslip and £5.00 per P60.
Please email your request to: or call us on 01274 251000. You will need to provide your name and assignment number or name and national insurance number along with your current address, copies will need to be paid for before we are able to issue them, they will posted or can be collected in person with prior arrangement. We are unable to fax or email copies due to data protection. Please note requests of this nature will not be classed as a priority during our peak times and may take up to ten working days.

Your assignment number can be found on your payslip in the top left hand corner, you NI number on the right hand side, 4th row down; please see below for an example

If you need to contact your local office you can write to them at:

Pay as you Earn & Self-Assessment
HM Revenue & Customs
United Kingdom

Or call them on: 0300 200 3300, please note phone lines are less busy before 10am Monday to Friday.

Opening Times:
8am to 8pm Monday to Friday
8am to 4pm Saturday
Closed Sunday & bank holidays

For either method you will need to quote your National Insurance (NI) number, this can be found on your payslip as shown on the example above and employers tax reference number, also shown above

View the expenses information above for details on this.